Background

One of the biggest mobile operators in the region* experienced a problem with the ULA certification.

The company concluded two ULA contracts and had no intention of proceeding with the renewal. However, Oracle Sales Reps insisted on renewing, justifying this with predicted software growth.

Challenge

The second ULA included several additional options not part of the first agreement and had to be licensed at the same level.

The customer faced confrontation during the first certification, which Oracle challenged, complicating further discussions.

The ULA covered Oracle Database and DB options. The customer faced a choice:

• To insist on full VMware licensing (challenged by Oracle), risking additional costs if non-ULA options were found
• To isolate the VMware infrastructure according to Oracle’s requirements — still risking challenges if reconfiguration occurred

Actions

• Usage assessment — Conducted a full internal audit mirroring Oracle LMS methodology
• Usage optimization — Provided targeted recommendations to eliminate compliance risks
• VMware isolation — Helped develop an isolation strategy with Oracle’s agreement
• Oracle licensing strategy — Planned licensing for three years proving renewal unnecessary
• ULA certification — Guided the customer through the certification process, preparing GDR forms
• License use monitoring system — Developed a real-time usage dashboard for compliance demonstration